cv999 Terms and Conditions — Know Your Rights on Our Platform

1Introduction

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the Player") and cv999 ("the Platform", "we", "us", "our") governing your access to and use of the cv999 website, mobile application, and all services offered through them. By registering an account on cv999, making a deposit, or placing any bet, you confirm that you have read, understood, and agreed to these Terms in full.

cv999 is an online gaming platform operated for players in Bangladesh. The platform offers live casino games, slots, lottery, racing, and other gaming products. All services provided by cv999 are subject to these Terms, along with any additional rules or policies published on the platform, including the Privacy Policy and Responsible Gaming Policy.

2Eligibility

To register and use cv999, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age. cv999 does not permit players under 18 to register or use any service on the platform under any circumstances.
• You must be a natural person — companies, organisations, and automated entities may not register accounts on cv999.
• You must not be registered on any self-exclusion list or have previously been excluded from cv999 for any reason.
• You must have the legal capacity to enter into a binding agreement under the laws applicable to you.
• You must not be acting on behalf of another person when registering or using your cv999 account.

cv999 reserves the right to request proof of age and identity at any time. If a player is found to be under 18, their account will be immediately suspended, all winnings will be forfeited, and any deposits made will be returned minus any amounts already wagered.

3Account Registration

Each player may hold only one account on cv999. Opening multiple accounts — whether under the same name, the same payment method, the same device, or the same IP address — is strictly prohibited. If cv999 identifies duplicate accounts, all accounts involved may be suspended and balances may be forfeited.

When registering on cv999, you are required to provide accurate and complete information. This includes your full name, date of birth, contact details, and any other information requested during the registration process. You are responsible for keeping your account information up to date. If your details change, you must update them promptly through your cv999 account settings or by contacting support.

You are solely responsible for maintaining the confidentiality of your cv999 login credentials. Do not share your username or password with anyone. cv999 will not be held responsible for any losses resulting from unauthorised access to your account caused by your failure to keep your credentials secure. If you suspect your account has been accessed without your authorisation, contact cv999 support immediately.

• One account per player — no exceptions
• All registration information must be accurate and truthful
• You must notify cv999 immediately of any unauthorised account access
• cv999 reserves the right to verify your identity before processing any withdrawal
• Accounts created with false information may be suspended without notice

4Deposits

cv999 accepts deposits through a range of payment methods available to players in Bangladesh. The minimum deposit amount on cv999 is ৳200. There is no maximum deposit limit under standard account conditions, though cv999 reserves the right to apply limits at its discretion for security or compliance reasons.

All deposits made to your cv999 account must come from a payment method registered in your own name. cv999 does not accept deposits from third-party payment sources. If a deposit is identified as originating from a third party, it will be returned and the account may be reviewed.

Deposits are credited to your cv999 account balance as soon as the transaction is confirmed by the payment provider. In most cases this is immediate, but processing times can vary depending on the payment method used. cv999 is not responsible for delays caused by third-party payment processors.

• Minimum deposit: ৳200
• Deposits must come from payment methods in your own name
• cv999 does not charge fees on standard deposits
• Deposit funds are available for wagering once credited to your cv999 balance
• cv999 may request source-of-funds documentation for large deposits

5Withdrawals

Withdrawals from your cv999 account are processed to the same payment method used for your most recent deposit, where possible. This is a standard anti-fraud measure applied across the platform. If the original payment method is unavailable, cv999 support will assist you with an alternative withdrawal route.

Before your first withdrawal is processed, cv999 will require identity verification. This typically involves submitting a copy of a valid government-issued ID and proof of your payment method. This is a one-time process for most players. cv999 processes verified withdrawal requests as quickly as possible. Processing times vary by payment method but cv999 aims to complete all standard withdrawals within the timeframe stated in the payment information section of the platform.

Withdrawals of bonus funds are subject to the wagering requirements associated with the relevant bonus. You cannot withdraw bonus funds that have not yet met the applicable wagering requirement. Real money funds deposited by you are not subject to wagering requirements and can be withdrawn at any time, subject to identity verification.

• Identity verification is required before your first withdrawal on cv999
• Withdrawals are processed to your original deposit method where possible
• Bonus funds require wagering requirements to be met before withdrawal
• cv999 reserves the right to delay withdrawals pending security checks
• Withdrawals to third-party accounts are not permitted

6Bonuses and Promotions

cv999 offers bonuses and promotions to both new and existing players from time to time. All bonuses are subject to specific terms and conditions that are displayed at the time the offer is presented. It is your responsibility to read and understand the terms of any bonus before accepting it.

Wagering requirements specify how many times a bonus amount must be wagered before it can be withdrawn as cash. For example, a bonus with a 20x wagering requirement means the bonus amount must be wagered 20 times in total before any associated winnings become withdrawable. The specific wagering requirement for each bonus is stated in the individual bonus terms on cv999.

• Bonuses are credited to your cv999 account automatically or upon request, as specified in the offer
• Each bonus offer on cv999 has its own wagering requirement, time limit, and eligible games
• Bonuses cannot be transferred between accounts or converted to cash before wagering requirements are met
• cv999 reserves the right to withdraw a bonus offer at any time before it has been claimed
• Attempting to abuse bonus offers — including through multiple accounts or coordinated play — will result in account suspension and forfeiture of all bonus funds
• cv999 may impose maximum bet limits while a bonus is active on your account

7Gameplay Rules

All games available on cv999 are governed by their individual game rules, which are accessible within each game. In the event of a conflict between individual game rules and these Terms, these Terms take precedence unless the game rules specifically state otherwise.

Live casino games on cv999 are operated by third-party providers including Ezugi. The results of live casino games are determined by real physical actions — cards dealt, wheels spun, dice rolled — by real dealers in a live studio environment. cv999 does not control or influence the outcome of live casino games.

In the event of a technical failure during a game session on cv999 — such as a disconnection, server error, or software malfunction — cv999 will attempt to resolve the situation fairly based on the game state at the time of the failure. Where a game round cannot be completed, stakes may be returned to the player's cv999 balance. cv999's decision in such matters is final.

• Game results on cv999 are final once a round is completed
• Bets placed in error cannot be cancelled once a game round has started
• cv999 reserves the right to void bets placed due to software errors or obvious pricing mistakes
• Players are responsible for ensuring they understand the rules of each game before playing

8Prohibited Activities

The following activities are strictly prohibited on cv999. Engaging in any of these activities will result in immediate account suspension, forfeiture of balances, and may be reported to relevant authorities:

• Opening or operating more than one cv999 account
• Providing false or misleading information during registration or verification
• Using automated software, bots, scripts, or any artificial intelligence tools to interact with cv999 games or systems
• Colluding with other players to gain an unfair advantage in any game on cv999
• Exploiting software bugs, errors, or vulnerabilities on cv999 — any such issues must be reported to support immediately
• Attempting to launder money or use cv999 for any illegal financial activity
• Depositing funds obtained through fraudulent means, including stolen payment methods
• Harassing, threatening, or abusing cv999 staff or other players
• Attempting to access another player's cv999 account without authorisation

9Privacy and Data

cv999 collects and processes personal data in accordance with our Privacy Policy, which is available at /privacy-policy. By registering on cv999, you consent to the collection and use of your personal data as described in the Privacy Policy.

cv999 uses your personal data to operate your account, process transactions, verify your identity, provide customer support, and comply with legal obligations. We do not sell your personal data to third parties. We may share data with payment processors, identity verification services, and regulatory bodies where required by law or necessary to operate the platform.

• Your cv999 account data is stored securely with industry-standard encryption
• You have the right to request access to the personal data cv999 holds about you
• You may request correction of inaccurate data by contacting cv999 support
• Data retention periods are outlined in the cv999 Privacy Policy

10Responsible Gaming

cv999 is committed to providing a safe and responsible gaming environment. We offer a range of tools to help players manage their gaming activity, including deposit limits, session time reminders, cool-off periods, and self-exclusion. These tools are available to all registered players through their cv999 account settings.

If you feel that your gaming is becoming a problem, we strongly encourage you to use the responsible gaming tools available on cv999 or contact our support team for assistance. Full details of our responsible gaming approach are available at /responsible-gaming.

• cv999 is strictly for players aged 18 and above
• Deposit limits can be set and adjusted through your cv999 account at any time
• Self-exclusion requests are processed promptly and cannot be reversed during the exclusion period
• cv999 will never encourage a player to continue playing if they have indicated they wish to stop

11Limitation of Liability

cv999 provides its platform and services on an "as is" basis. While we make every effort to ensure the platform is available and functioning correctly at all times, we cannot guarantee uninterrupted access. cv999 will not be liable for losses arising from platform downtime, technical failures, or circumstances beyond our reasonable control.

cv999's total liability to any player in connection with their use of the platform shall not exceed the total amount deposited by that player in the 12 months preceding the event giving rise to the claim. cv999 is not liable for any indirect, consequential, or special losses, including loss of profits or loss of opportunity.

• cv999 is not responsible for losses caused by a player's own decisions during gameplay
• cv999 is not liable for delays caused by third-party payment processors
• Players use cv999 at their own risk and are responsible for their own gaming decisions

12Account Termination

You may close your cv999 account at any time by contacting our support team. Upon closure, any remaining real money balance will be returned to you via your registered payment method, subject to identity verification and standard processing times. Bonus balances that have not met wagering requirements will be forfeited upon account closure.

cv999 reserves the right to suspend or permanently close any account at its discretion, including but not limited to cases involving breach of these Terms, suspected fraud, money laundering, or failure to complete identity verification. In cases of account closure due to a breach of Terms, cv999 may withhold balances pending investigation.

• Account closure requests are processed within a reasonable timeframe by cv999 support
• Real money balances are returned upon verified account closure
• cv999 may retain account data after closure as required by law
• Closed accounts cannot be reopened — a new registration would be required, subject to eligibility

13Changes to These Terms

cv999 reserves the right to update or modify these Terms and Conditions at any time. When significant changes are made, cv999 will notify players via email or a prominent notice on the platform. The date of the most recent update is displayed at the top of this page.

Your continued use of cv999 after any update to these Terms constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you should stop using cv999 and contact support to close your account.

14Contact Us

If you have any questions about these Terms and Conditions, or about any aspect of your cv999 account, our support team is available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available directly on the cv999 platform, 24/7
• FAQ: Visit our FAQ page for answers to common questions

For questions specifically about responsible gaming tools or self-exclusion on cv999, please visit our Responsible Gaming page or contact support directly.